Refund Policy

1. Nature of Services

Most of our services are customized digital services that require dedicated time and resources. Accordingly, payments are generally non-refundable once work has commenced, except as stated below or where required by applicable law.

2. Eligible Refunds

Refunds may be considered if:

• Payment was made twice by mistake.
• A payment processing error occurred.
• Sociobricks is unable to start the agreed project within a reasonable time due solely to our own inability to perform.

Approved refunds will be processed to the original payment method.

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind.
• Project cancellation after work has started.
• Delays caused by the client.
• Failure to provide required content or approvals.
• Marketing campaign performance, SEO rankings, advertising results, or website traffic/sales expectations.
• Domain registration, hosting fees, third-party software licenses, API charges, or payment gateway fees already incurred.

4. Partial Refunds

If a project is cancelled after work has begun, Sociobricks may, at its discretion or where appropriate, provide a partial refund after deducting charges for work completed and expenses incurred.

5. Subscription Services

Recurring services (such as SEO, digital marketing retainers, hosting, maintenance, or support plans) may be cancelled before the next billing cycle. Charges already billed for the current period are generally non-refundable unless required by law.

6. Chargebacks

Customers should contact Sociobricks before initiating a chargeback. Fraudulent or abusive chargebacks may result in suspension or termination of services.

7. Refund Timeline

Once approved, refunds are generally processed within 7–14 business days, subject to banking and payment gateway processing times.